1) I ORDERED AN E-PRODUCT AND IT IS NOT HERE YET. WILL IT BE EMAILED TO ME?
Our products are designed to be downloaded at your convenience. By logging into our site and opening your profile, you can see your order history and access all products listed there any time you would like. If you purchased a product and it is not shown in your order history, please contact us immediately so we can get the issue resolved.
2) SOMETHING HAPPENED WHILE DOWNLOADING MY E-PRODUCT. WHERE DO I FIND IT TO DOWNLOAD AGAIN?
Go to your profile and check your order history. All of your orders will remain accessible from that spot for as long as you have an account with us.
3) I ORDERED BOOKS AND THEY HAVE NOT ARRIVED YET. HOW LONG DOES IT TAKE AND HOW DO YOU USUALLY SHIP?
Our books are shipped via UPS ground service, and should be shipped out within 1-3 days of ordering. If you have not received your book within 7-10 days of ordering, please contact us at sales@mauimillionaires.com to confirm your order status.
4) CAN I MAKE A PHONE ORDER INSTEAD OF USING THE WEB?
Of course you can! Please contact us at 888.889.0944 (toll free anywhere in the US)
5) THE CD'S WON'T WORK IN MY CAR/PLAYER.
Are you trying to play an audio CD or a data CD? Some of our products come with Forms CDs that are designed to be used in your computers only. Does your car's stereo system accept the CD+/-R format? Some car stereos only accept commercial CDs produced by the music industry. Try playing the CD in another player. If you can't make the CD work in any player, contact us at 888.889.0944 (toll free anywhere in the US) to arrange for a replacement CD.
6) DO YOU HAVE A GUARANTEE?
7) HOW DO I CANCEL MY MAUI MASTERMIND ONLINE MEMBERSHIP?
We guarantee your complete 100% satisfaction with your membership to our brand new Maui Mastermind™ Online program. If you are not totally thrilled with the program at any time just give us a call and we’ll cancel your membership and stop any future billings for your membership. Your membership will still run through the end of your current monthly or annual membership period that you have already paid for but will not be charged again after that, unless you change your mind and contact our office to manually renew your membership. In addition, no matter what you decide you get to keep ALL the free bonus gifts you got upon your enrollment in the program as our way of thanking you for choosing to work with us. The bottom line is that we know you’ll love this new program and we’re willing to let you put us to the test! Please call Client Services at 1-888-889-0944, press 9 and then extension 01. You can also email Client Services at mmoclientservices@mauimillionaires.com. Please include a good phone number and times to call you in your email. If you don’t include this information it will slow down the cancellation process.
8) HOW/WHERE CAN I CHANGE MY LOG IN PASSWORD / EMAIL?
Go to your profile page and follow the prompts to update your personal information profile.
9) HOW DO I SIGN UP FOR THE MAUI MASTERMIND ONLINE?
Simple! Just go to our home page, www.mauimillionaires.com, and click on the "Free Membership" link.
10) I READ YOUR BOOK (VARIOUS) AND THE LINK ON PAGE # …DOES NOT WORK. WHERE CAN I GET THE FREE INFO IT SAYS I CAN? HAS IT MOVED TO SOMEWHERE ELSE ON YOUR SITES?
Occasionally the material put up has a time limit, and so it may have been removed. Other times the information may no longer be accurate and it will have been removed so we don't accidentally give you incorrect information. We usually try to put up some kind of notice if the material has been removed, but if you find a dreaded "http 404" error, drop us a line at info@mauimillionaires.com and we'll tell you where that particular link moved to.
11) YOUR WEBSITE DOES NOT SHOW THAT IT IS SECURE ON MY WEB BROWSER. IS YOUR WEBSITE SECURE SO THAT I CAN USE MY CREDIT CARD? DO YOU TAKE PAYPAL?
We use a third-party processor, www.authorize.net, to process all of our credit card transactions. Authorize.Net's preferred payment gateway connection, Advanced Integration Method (AIM), provides the highest level of customization and security to merchants for submitting transactions online. AIM employs industry standard secure data encryption technology to connect to the payment gateway using a merchant-initiated 128-bit Secure Sockets Layer (SSL) certificate. (Learn more about AIM.)
12) WHAT IS MAUI MASTERMIND AND HOW CAN I ATTEND?
Maui Mastermind™ is a week-long wealth retreat that is held twice a year in Hawaii. It brings together a group of powerful, successful individuals who are on the leading edge of business and real estate investment to brainstorm business and charitable giving ideas, network and create lifelong connections on business and personal levels. You can read more about Maui Mastermind by clicking here.
13) HOW CAN I GET INVOLVED WITH THE CHARITY GROUPS?
The best way to get involved is to join us at a Mini-Maui Wealth Weekend (www.mauimillionaireswealthweekend.com). If you have a charity you'd like to support by selling spaces at a Mini-Maui event you can pick up the registration forms at this site as well. And, if you'd like to talk to other like-minded individuals, join the online community at www.mauigiving.org, to share ideas.
14) HELP! I CAN'T FIND MY DOWNLOADS!
All purchased or complimentary products can be found in your profile.
To access your profile, you need to:
- Go to www.mauimillionaires.com.
- Click the “sign-in” link (it's up above the Maui Millionaires banner, on the right-hand side – it's just a little link that says “sign in”
- When the next screen opens up, enter your email address and your password
- You will then be logged into the website. Up at the top right-hand corner (again, above the MM banner) you will see the words Welcome back [Your Name], and then two links: Sign Out and Your Account. Click the “Your Account” link.
- The next screen shows your user info and has another tab that says Order History. Click the Order History tab.
- The next screen will show you all of the products you have purchased or been provided with for free by Maui Millionaires. These products will remain in your profile for as long as you have an active account with us. When products are updated at our end, your profile will automatically be updated so you can be sure you have the latest and most up-to-date versions of our materials.
